Sparklight suggests ‘network disruption’ interrupted company in Treasure Valley, other places

The cable and world-wide-web service company also said its cell phone traces and client world-wide-web portal were being down Tuesday morning and afternoon.

BOISE, Idaho — Folks in many parts of the Treasure Valley had been without the need of web provider into Tuesday afternoon due to the fact of an apparent outage affecting Sparklight.

The enterprise said in Twitter posts Tuesday early morning that it was “investigating reviews of services outages” shared on the company’s social media, and was also suffering from a “complex situation” with its cellular phone and on the web consumer account info.

The principal Sparklight web site also could not be reached as of 1:45 p.m. Tuesday, but was functioning again afterwards in the afternoon.

People today in Boise, Meridian, Eagle, Kuna, Middleton, Cascade and Idaho Falls replied to Sparklight social media posts. Some stated they weren’t possessing troubles others indicated they have been without provider, even after restarting their modems and routers. End users in other pieces of the nation also claimed internet difficulties in their reviews on Sparklight’s Fb put up.

Shortly in advance of 3 p.m. Tuesday, Sparklight tweeted that customers still devoid of support or enduring gradual speeds should really reboot their modems. Some replied, expressing they had gotten their assistance back just after carrying out so.

Assistance to get in touch with facilities was restored at about 2:30 p.m., but simply because of superior phone volumes, many customers were being on keep.

In reaction to inquiries from KTVB, a communications manager for Sparklight stated late Tuesday afternoon that the organization experienced a community disruption “for a part of the working day right now, which impacted web providers to a subset of Sparklight prospects as perfectly as the potential for shoppers to get to our call centers. Providers have now been restored. We regret any inconvenience our buyers knowledgeable all through the support disruption. Really should shoppers go on to encounter any problems with their online link, they are encouraged to reboot their modem. Our Specialized Treatment Workforce is accessible for more aid at 877-692-2253.”

Sparklight has not said what triggered the network disruption.

Consumer stories to the DownDetector site also indicated main outages in the Lewiston, Seattle, Salt Lake Town, Los Angeles, Phoenix, Albuquerque, and Wichita, Kansas, areas.

A past outage, in November 2019, impacted about 11,000 clients in the Treasure Valley when a fiber line in Boise was cut.

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