With the convergence of voice, data and video the world of communication has changed forever. Not only does it lead to a substantial reduction in the cost of operations but the work efficiency increases by double folds. This is precisely why VoIP call termination has gained popularity across the globe. Not just telecommunication but every industry from finance, media to television is affected by it and is happily reaping the benefits that this technology has to offer.
As VoIP gains popularity the number of VoIP providers too is rising in order to make the supply meet the demand of this service. There is a considerable shift towards voice over IP from standard phones. Initially voice over IP wasn’t given its due share due to the lack of quality it offered as compared to public switch telephony network. However with consistent improvements its quality stands proudly at par with that of your regular phones.
In order to migrate to VoIP services you can either rely solely upon this technology or in order to cut down the risk one can also keep regular phone lines along with VoIP call facility. Before turning to voice over internet protocol for your communication needs it is extremely important to perform proper market search so as to opt for the best service provider. The provider can either give your business the much needed boost or prove disastrous causing your communication structure to fall flat.
Listed below are some of the basic yet important points that needs to be kept in mind while making the selection.
1. Quality of service – If there is one thing that can’t be neglected when talking about telephony, it is the quality of service. Ask your VoIP service provider for ACD (average call duration), ASR (average success ratio) and PDD (post duration delay). Higher the ACD and ASR and lower the PDD, better would be the quality of service.
2. Rates – Different providers offer highly competitive rates in order to attract the users. In order to get the lowest rates without sacrificing the quality would require in depth research of the telecom market.
3. Support service – Everyone needs excellent after sale service. Hence it becomes essential to look for a provider who can offer you 24x7x365 support. In the rise of competition there are few providers who give online support through live chat. This is the best kind of support for you can be sure to get your problems resolved at the earliest by directly meeting the support personnel online round the clock.
Migrating to VoIP services can do wonders to your business by helping you save precious resources as well as by augmenting the efficiency of services.